530-521-7328
811 East 5th Avenue
Chico, Ca 95926

Etiquette & Policies

First Time Appointment:

Prior to your first appointment, you are required to complete an Intake Form. Please arrive 5-10 minutes early to allow enough time to complete the intake form and answer any necessary questions for the therapist to best achieve your desired results. You will be asked to provide your personal and medical history, to the best of your knowledge.

Please note, different services require different intake forms.

Creating A Sustainable You assures all client information is kept confidential and will remain that way.

Age Requirements:

Minors are to be accompanied by a parent or guardian to receive services. Parent/guardian’s will need to sign the intake form/waivers on their behalf.

Parent/guardian may also be asked to sit in on the first session and is welcome to do so for all sessions.

Appointments and Add-On Services:

For your convenience, appointments may be made in person, over the phone, or online.

We offer a variety of Add-On Services to enhance your healing experience. If you know you would like to include one of these services please mention it when making the appointment in order to schedule any additional time that may be needed. Some Add-On service extend the length of the service and may not be able to add-on at the time of the service.

Cancellation Policy:

We require 24 hours notice to cancel your appointment with no charge. Less than 24 hours notice, we will do our best to fill the appointment in which there would be no cancellation fee. If we are unable to fill the appointment due to late cancellation the charge will be 50% of scheduled session.

We require a credit card to be securely stored in order to schedule appointments and cancellation fees will be charged accordingly.

Late Arrival’s:

We encourage you to arrive on time for your appointment so that you may receive the full length of scheduled session. If this is your first appointment please arrive 5-10 minutes early to complete intake forms. Late arrival on part of the client may result in a shortened length of appointment with full appointment charge.

No Show:

If you don’t call and don’t show up for your appointment you will be charged the full value of the scheduled session. If you were planning on using a Gift Certificate for the missed session, it will result in the loss of total amount of session out of the Gift Certificate.

For your convenience, we offer text confirmations and reminders. Please speak to our staff to ensure you have signed up for text messages.

Sickness:

Massage/bodywork is not appropriate for infectious or contagious illness. Sometimes a massage when you’re ill can make you feel much worse. Please cancel your appointment as soon as you are aware of an infectious or contagious condition for the sake of your personal health, and the health of the therapist and other clients.

Gift Certificates:

Gift Certificates are perfect for any occasion. They may be purchased for any of our individual treatments or packages. There are no refunds for Gift Certificates.

Please remember to bring your Gift Certificate or Gift Card with you. Without the G.C. present to verify value, payment may be expected for scheduled session.

Sexual Misconduct Policy:

We have a zero tolerance policy when it comes to sexual misconduct.  This is for the safety of all involved.

Under no circumstances is it tolerable for sexually suggested remarks or advancements, this is included in our intake form and the client will sign and acknowledged this statement.  This includes but is not limited to flirting, casual conversation around sexual activity, conversation around sexual organs, inappropriate jokes, comments objectifying the therapist, direct questioning regarding sexual acts and any other conversation that the therapist feels is inappropriate and unsafe.  If the therapist feels pressured in anyway, they are to end the session immediately and follow protocol. Payment is required for the full length of the scheduled session and the client will not be allowed on our premises or to schedule future services of any kind at our facility.

For Your Comfort:

Please disclose any medical conditions and/or prescription medications to your professionals. Please advise our staff of any allergies, sensitivities, or if you are pregnant.

Our staff is highly trained professionals who are sensitive to your comfort and modesty at all times. You may undress to your comfort level.

While our staff is knowledgeable at reading your body, we highly suggest you have open communication with your therapist. We encourage you to speak up and let us know if the pressure is to firm or soft. Likewise, our professionals may work on a connected area to those that are affected. Feel free to ask questions, speak your mind, and simply relax.

Valuables:

We are not responsible for the loss or damage of personal property. You may bring personal property into the room with you. However, space inside the rooms are limited. We suggest that large items be left at home or in your vehicle.

Gratuities:

Gratuities are highly appreciated and solely at your discretion. 100% of gratuities go directly to the therapist.

Payment Methods:

Cash, Checks, Credit Card, and Creating A Sustainable You Gift Certificates.

We require a credit card to be securely stored in order to schedule appointments and cancellation fees will be charged accordingly.